Join Our Team

Telecom Consultant

St. Louis, MO (remote-friendly) · 20 years telecom experience preferred

We are looking for an industry veteran — twenty years in telecom preferred — who can sit across from a business owner or IT director, ask better questions than the carrier rep did, and then stay in that relationship for years. This is not a hunting seat with a quota and a hand-off. You bring the client in, you stay on the account, and the relationship is yours to keep for as long as you want it.

Consultative, Not Transactional

The default motion in telecom sales is a price sheet and a close. That is not what we do, and someone who only knows that motion will struggle here. You will be expected to:

• Lead with discovery, not a quote. Understand the business before the network — how many locations, how they are growing, what happened the last time a circuit went down, and what the CFO thinks they are spending versus what they are spending.
• Read the bill. Most prospects cannot tell you what they pay, for what, or when it renews. Being the person who can decode that in fifteen minutes is often the entire reason a client engages.
• Build the requirement in writing before any provider is contacted, so the comparison is apples to apples and the client can defend the decision internally.
• Tell clients no. Recommend staying put when staying put is right. Walk away from a deal that pays well but sets the client up to fail. The commission on a bad fit is not worth the referral you lose.
• Translate. Explain SASE to a controller and cost-per-seat to an engineer, in each one's language, without condescension.

Retention Is the Job, Not the Afterthought

A signed contract pays monthly for as long as the client stays and keeps the service. That means account retention is directly how you get paid, and it shapes how you are expected to work.

• Own the account after the signature. Delivery management, escalation, and follow-through on install commitments belong to the consultant who sold it.
• Track every renewal date — every client, every location, every contract, including auto-renewal notice windows. You should know a client's expiration date before they do and be in the conversation 120 days out, not 30.
• Watch the bills after the sale. Rate changes, billing errors, credits that never posted, services disconnected but still billing. Ongoing monitoring is a differentiator most brokers do not offer and clients notice immediately.
• Run scheduled check-ins — quarterly at minimum on meaningful accounts — with something to say beyond “just checking in.”
• Grow inside the base. The second location, the contact center add-on, the security layer. Expansion within a trusting account closes faster and churns less than anything you will win cold.

The measure of success in this seat is not deals signed. It is the size and stability of the book twelve and twenty-four months out.

What You'll Do

• Source and develop your own opportunities — referrals, existing relationships, targeted outreach, and partner channels such as MSPs and IT consultancies
• Run discovery and document the requirement
• Run the competitive provider process: solicit, compare, and pressure-test proposals
• Negotiate rate, term, SLA, and exit terms on the client's behalf
• Present a clear recommendation with the trade-offs stated plainly, including the option to do nothing
• Manage the selected provider through delivery and cutover, and stay on escalations until they close
• Maintain the account: renewal calendar, bill review, periodic check-ins, expansion conversations
• Keep records current — contacts, contract terms, expiration dates, and next steps

Who This Fits

Required

• 20 years of telecom experience preferred. We are looking for industry veterans — people who have already seen the carrier promises, the install delays, and the renewal games, and know what actually holds up.
• Client-focused by instinct. You want relationships that last a decade, not a transaction closed and the next name on the list.
• Direct experience selling or advising on business telecom, network, UCaaS, or managed IT services
• Demonstrated ability to hold a business conversation with an owner, CFO, or IT director — not just a technical one
• A track record of keeping clients, not just landing them; be prepared to talk about accounts you have held for years and why
• Comfort working independently without daily direction, and the discipline to keep a pipeline and a follow-up calendar without being asked
• Enough technical depth to be credible across voice, network, and security, and enough honesty to say “I'll find out” instead of guessing

Helps

• An existing network in the St. Louis metro or a defined vertical
• Prior work inside a carrier, VAR, MSP, or another brokerage or TSD channel
• Experience reading telecom invoices and contract language — MRC/NRC structure, term and renewal clauses, early termination liability

Probably Not a Fit If

• You want a base salary, a territory handed to you, and inbound leads
• Your model is volume and velocity — quote fast, close fast, move on
• You would rather not hear about a problem three months after the install

Structure and Compensation

• Engagement: independent contractor (1099). You control your own schedule and methods.
• Compensation: commission on closed business, paid as monthly residual for the life of the contract, with the split defined in a written agreement before you begin.
• Timing note: commissions in this channel lag the signature. There is a gap between the deal closing, the service installing, and the first commission posting. Plan for that. This role suits someone with existing income, a book they can activate quickly, or the runway to build.
• Support provided: access to the full supplier portfolio and quoting resources, back-office and commission tracking, brand and marketing materials, and the tooling to manage accounts and renewals.

Sales Support Specialist

St. Louis, MO (remote-friendly) · Minimum 10 years telecom and technology experience

This is the seat that keeps clients. When a circuit goes down, an invoice does not match the contract, or an install stalls at the provider, you are the one who owns it until it is closed. We are looking for someone with at least ten years in telecom and technology — enough time in the industry to read a bill, escalate to the right team, and tell a client the truth about a timeline. Not a helpdesk seat, and not order entry. The clients you support are the ones you keep.

Retention Is the Whole Job

Our economics are overwhelmingly residual — a client pays monthly for as long as they stay. That makes support a revenue function, not a cost center. You will be expected to:

• Own trouble tickets end to end. Open with the provider, escalate when the first tier stalls, work the escalation list, and stay on it through resolution and root cause. Clients should hear from you before they have to ask.
• Review invoices every month. Compare billed rates to contracted rates, catch rate increases and one-time charges nobody approved, chase credits that never posted, and flag circuits still billing after disconnect.
• Follow up on your own schedule, not the client's. Post-install check-ins, open-ticket status, credit confirmations, and a real touch on every account on a set cadence — with something to say beyond “just checking in.”
• Manage the renewal calendar. Track every contract, location, and auto-renewal notice window, and hand the consultant a clean picture 120 days out — not 30.
• Shepherd installs and moves. Site surveys, LOAs and port requests, cutover scheduling, and the follow-through when the provider misses a date.
• Be the voice they trust. Explain to a controller what actually happened on the bill, and to an IT director what the carrier's engineering team is really telling us.

The measure of success in this seat is not tickets closed. It is clients who renew because someone was clearly watching their account.

What You'll Do

• Open, escalate, and close trouble tickets across voice, network, security, and cloud providers
• Run monthly invoice and contract reviews; document disputes and pursue credits to completion
• Maintain the renewal and expiration calendar across every client and location
• Coordinate installs, moves, adds, changes, and disconnects with provider project teams
• Run scheduled client follow-up and post-install check-ins, and log every outcome
• Keep records current — contacts, contract terms, ticket history, billing disputes, and next steps
• Surface expansion and cleanup opportunities you find in the account to the consulting team
• Hold providers accountable to SLA, credit policy, and committed delivery dates

Who This Fits

Required

• Minimum 10 years in telecom and technology — carrier, VAR, MSP, brokerage, or in-house telecom management
• Hands-on experience reading telecom invoices and contracts: MRC/NRC structure, rate elements, term and renewal clauses, credits and disputes
• A track record of working provider escalations and getting them closed, not just forwarded
• Working knowledge across voice, network, and security — enough to know what a provider is actually telling you
• Organized without being reminded: tickets, dates, and follow-ups tracked in a system, not in your head
• Clear, calm client communication in writing and on the phone, including when the news is bad

Helps

• Experience with provider portals, ordering systems, and a CRM or ticketing platform
• Prior work inside a carrier's service delivery, billing, or escalation organization
• Familiarity with telecom expense management and audit work
• An existing network in the St. Louis metro or a defined vertical

Probably Not a Fit If

• You are early in your career and still learning the industry — this seat needs someone clients can lean on from day one
• You measure your day in tickets touched rather than problems actually resolved
• You would rather hand a stalled escalation to someone else than stay on it

Structure and Compensation

• Engagement and compensation: defined in a written agreement before you begin, with the retention component tied to the accounts you support.
• Support provided: direct access to provider escalation paths and supplier partner managers, back-office and billing tools, and consultants who will back your escalations rather than leave you alone on them.
• Growth path: the people who know the accounts best are the ones who end up advising them. This seat can become a consulting seat.